Privacy Policy
How Awaads Limited collects, uses and protects your personal data.
- Last updated 12 November 2026
- 5 min read
- Data Protection Act, 2019
On this page
Read our terms & conditions →
The short version
- We collect only the details we need to respond to you and deliver our services.
- We never sell your personal data.
- We share data only with service partners and authorities where needed or required by law.
- You can ask to see, correct or delete your data at any time.
Awaads Limited (“Awaads”, “we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share personal data when you visit www.awaadslimited.co.ke, contact us, or use our fumigation, pest control, cleaning, sanitary bins, waste management and disinfection services. We process personal data in line with the Data Protection Act, 2019 (Kenya) and its regulations.
Who we are
Awaads Limited is a private limited company incorporated in Kenya under the Companies Act, 2015.
Address: Witeithie House, 3rd Floor, Thika, Kenya
Email: awaadsltd@gmail.com
Phone: +254 797 651 188 / +254 712 535 217
For the purposes of the Data Protection Act, 2019, Awaads Limited is the data controller.
Personal data we collect
- Contact details: name, phone number, email address, company or organisation name and job title.
- Service details: physical address or location of the premises to be served, type of premises, pest or cleaning problem described, preferred dates and site access instructions.
- Billing details: invoicing name and address, KRA PIN where required, and payment records. We do not store full card details on this website.
- Communications: messages you send us through our website forms, email, phone, WhatsApp or other chat channels.
- Technical data: IP address, browser type, device information, pages visited and the time of your visit, collected through cookies and similar technologies.
- Site photos: photos of premises taken before or after a service for quality, safety and compliance records. We avoid capturing people in these photos wherever possible.
How we use your personal data
- To respond to enquiries and prepare quotations.
- To schedule, carry out and follow up on services, including recurring sanitary bin collections.
- To issue invoices, receive payments and keep accounting records.
- To prepare service reports, waste transfer notes and certificates of fumigation or disposal required for regulatory compliance (for example by NEMA and county authorities).
- To improve our services, website and customer experience.
- To send service updates and, where you have agreed, information about our services. You can opt out of marketing at any time.
- To comply with legal obligations and protect our legal rights.
Lawful basis for processing
We process personal data on the following grounds under the Data Protection Act, 2019: performance of a contract with you or steps taken at your request before entering into a contract; compliance with a legal obligation; our legitimate interests in running and improving our business, where these do not override your rights; and your consent, for example for marketing messages and non-essential cookies. Where we rely on consent, you may withdraw it at any time.
Sharing your personal data
We do not sell your personal data. We may share it only with:
- Licensed partners who transport, treat, incinerate or dispose of waste on our behalf, to the extent needed to complete the service.
- Service providers who support our business, such as website hosting, email, messaging (including WhatsApp), payment and accounting providers, under appropriate confidentiality obligations.
- Regulators, government agencies, law enforcement or courts where required by law.
- Professional advisers such as auditors and lawyers.
Transfers outside Kenya
Some of our service providers (for example email, hosting or messaging platforms) may store data outside Kenya. Where this happens we take steps to ensure the transfer complies with the Data Protection Act, 2019 and that your data is adequately protected.
Cookies and third-party tools
Our website uses cookies and similar technologies to function properly, keep the site secure, prevent spam on forms, and understand how visitors use the site. We may also embed third-party features such as Google Maps, social media icons and WhatsApp chat buttons, which may set their own cookies. You can control or delete cookies through your browser settings; blocking some cookies may affect how the site works.
How long we keep your data
We keep personal data only as long as needed for the purposes above. Enquiries that do not lead to a service are kept for up to 12 months. Customer, service and compliance records are kept for as long as required by tax, environmental and other applicable laws, generally up to 7 years, after which they are securely deleted or anonymised.
Security
We use reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including secure website hosting, access controls and staff confidentiality. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
Under the Data Protection Act, 2019 you have the right to: be informed of how your data is used; access your personal data; object to processing; request correction of inaccurate data; request deletion of false, misleading or unnecessary data; data portability; and withdraw consent. To exercise any of these rights, contact us using the details above. We may need to verify your identity before responding. If you are not satisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.
Children
Our services and website are intended for adults and organisations. We do not knowingly collect personal data from children.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated.
Contact us
For any questions about this Privacy Policy or your personal data, email awaadsltd@gmail.com or call +254 797 651 188.
Questions about this policy?
Contact Awaads Limited at Witeithie House, 3rd Floor, Thika. We will be glad to explain anything on this page.