Terms & Conditions
The terms that apply to our fumigation, pest control, cleaning, sanitary bins and waste management services.
- Last updated 12 November 2026
- 5 min read
- Governed by the laws of Kenya
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The short version
- Quotations are valid for 30 days and set out the scope and price of each job.
- Give us at least 24 hours’ notice to cancel or reschedule a booking.
- Follow our preparation and re-entry instructions before and after treatments.
- Report any concern within 48 hours so we can inspect and put it right.
These Terms and Conditions (“Terms”) apply to all services provided by Awaads Limited (“Awaads”, “we”, “us”, “our”), a company incorporated in Kenya with offices at Witeithie House, 3rd Floor, Thika, and to the use of www.awaadslimited.co.ke. By requesting a quote, booking a service or using this website, you (“the Client”) agree to these Terms.
Services
We provide fumigation and pest control, cleaning, pressure washing, sanitary bins, waste collection and disposal, and sanitisation and disinfection services to residential, commercial, industrial and institutional clients, mainly within Thika, Nairobi, Kiambu, Mombasa and their environs. The exact scope of each job is set out in our written quotation, service agreement or invoice.
Quotations and bookings
- Quotations are valid for 30 days from the date issued unless stated otherwise.
- Quotations are based on the information provided by the Client and, where applicable, a site inspection. If the actual conditions differ (for example a larger area or heavier infestation), we may revise the price before or during the job with the Client’s agreement.
- A booking is confirmed once we have agreed a date in writing (including by email or WhatsApp) and received any required deposit.
Prices and payment
- All prices are in Kenya Shillings. Each quotation states whether VAT is included.
- Unless agreed otherwise, one-off services are payable on completion, or as set out on the quotation where a deposit is required. Contract and recurring services (such as sanitary bin collections) are invoiced monthly and payable within 30 days of the invoice date.
- We accept payment by M-Pesa, bank transfer and cheque. Payment details are provided on our invoices.
- We may suspend services on accounts that are overdue until payment is received.
Cancellation and rescheduling
- The Client may cancel or reschedule a booking by giving at least 24 hours’ notice.
- If notice is not given, or our team cannot access the premises at the agreed time, we may charge a call-out fee as stated on the quotation, or retain any deposit paid.
- We may reschedule a service due to unsafe weather, safety concerns, or circumstances beyond our control, and will notify the Client as early as possible.
Client responsibilities
- Provide safe, timely access to the premises, and access to water and electricity where needed.
- Follow our preparation instructions before fumigation or pest control, such as covering or removing food, utensils and personal items, and removing pets and aquarium fish.
- Ensure that people and animals stay out of treated areas for the re-entry period we advise, and ventilate the premises as instructed.
- Disclose any known hazards, fragile surfaces, valuable items, or occupants with allergies, asthma, pregnancy or other health conditions before the service.
- Correctly segregate waste and place only the agreed waste types in the bins and bags we provide.
Chemicals and safety
We use pest control products registered for use in Kenya and apply them by trained technicians wearing appropriate protective equipment. Chemicals are applied according to the manufacturer’s label and applicable regulations. The Client must follow our safety instructions. We are not responsible for harm caused by failure to follow those instructions.
Results and service guarantee
- Pest activity depends on factors outside our control, including hygiene, structural gaps and neighbouring premises. Some treatments need more than one visit to achieve full results.
- Where a service is covered by a guarantee period stated on the quotation, we will re-treat at no extra cost if the same pest problem returns within that period, provided the Client has followed our recommendations.
- Any concern about a cleaning or other service must be reported within 48 hours of completion so we can inspect and, where justified, correct it.
Sanitary bins and waste services
- Sanitary bins and other containers we supply remain our property. The Client must take reasonable care of them and will be charged for loss or damage beyond normal wear.
- Collections are carried out on the agreed schedule (weekly, bi-weekly or monthly). Waste is transported and disposed of through licensed channels in line with NEMA and other applicable regulations.
- We may refuse to collect waste that is not covered by the agreement, is incorrectly labelled, or is unsafe to handle.
- Contract services continue for the agreed term and may be ended by either party with 30 days’ written notice unless the agreement states otherwise. All containers must be made available for collection at the end of the contract.
Liability
- We carry out our work with reasonable care and skill. If our team damages property through negligence, the Client must notify us within 48 hours so we can assess the claim.
- We are not liable for pre-existing damage or wear, damage caused by the Client’s failure to disclose information or follow instructions, or indirect losses such as loss of business or profit.
- Our total liability for any claim relating to a service is limited to the amount paid for that service, except where the law does not allow such a limit.
Use of this website
Content on this website is for general information about our services. We aim to keep it accurate but do not guarantee that it is complete or current. Text, logos and images on this site belong to Awaads Limited and may not be copied without permission. Links to third-party sites are provided for convenience and we are not responsible for their content.
Privacy
We handle personal data in line with our Privacy Policy and the Data Protection Act, 2019.
Disputes and governing law
These Terms are governed by the laws of Kenya. We will try to resolve any dispute amicably through discussion first. If it cannot be resolved, it shall be referred to the courts of Kenya.
Changes to these Terms
We may update these Terms from time to time. The version on this page at the time of booking applies to that booking.
Contact
Awaads Limited, Witeithie House, 3rd Floor, Thika
Phone: +254 797 651 188 / +254 712 535 217
Email: awaadsltd@gmail.com
Questions about this page?
Contact Awaads Limited at Witeithie House, 3rd Floor, Thika. We will be glad to explain anything on this page.